RETURNS

Our return policy lasts 7 days once product is delivered. If 7 days have gone by since your purchase delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Items which do not have a sealed packing by the manufacturer.
* Some electrical items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Product with obvious signs of use
* Electrical equipment that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-7 Bank working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: IndieFur Enterprises, Plot D-34, Kiran Garden Extension, Uttam Nagar, New Delhi, DL, 110059, India. If any Exchanges / Damaged / replacement / Returns products are approved then it will be delivered within 3 to 5 business days.

Physical Damage (if applicable)

Physical damage happened during transit is covered under Insurance.
Physical Damage to any product during installation or use is not covered under any warranty support. Any spares needed to fix the same are on chargeable basis.

Please report transit damage within 48 hours of delivery, and keep the damaged item unused until the claim is resolved. This is the window our courier partners require to accept an insurance claim. Reporting later risks the claim being rejected outright, and using the item in the meantime can void the claim and make it impossible to verify the damage occurred in transit. To help your claim succeed:

• Inspect the package as soon as it arrives; if the outer packaging is visibly damaged, note it at the time of delivery.
• Do not use, install, or attempt to repair the damaged item; keep it exactly as received.
• Take clear photos or a short video of the sealed package and the damaged item before removing any packaging.
• Keep all original packaging (box, padding, invoice) until the claim is resolved.
• Email us at [email protected] within 48 hours of delivery with your order number, photos/video, and a description of the damage.

If the issue is reported after this window, or the item has been used, our courier partners have the right to reject the claim without further investigation. We will still try to help resolve it, but this cannot be guaranteed once the courier’s own reporting window has closed.

Delivered But Not Received (if applicable)

If your order shows as delivered but you have not received it, please let us know within 48 hours of the delivery timestamp. This is the window our courier partners require to investigate and accept a claim. Email us at [email protected] with your order number and delivery details as soon as you notice this.

If the issue is reported after this window, our courier partners have the right to reject the claim without further investigation. We will still try to help resolve it, but this cannot be guaranteed once the courier’s own reporting window has closed.

Shipping
To return your product, you should mail us on: [email protected].

We shall arrange for reverse pick-up from the address item was delivered based on your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are using self shipping an item over INR 2,000 , you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.