You would never receive such an item. We ship products which have a minimum expiry of 6 months from the date of shipping where the product is less in demand and hence imported in lower quantity.

The shortest method for this is to check with a Brand Authorized Importer directly or you can even write an email to the manufacturer directly to verify the product.

Electronic products do not carry a manufacturing date from any manufacturer since their warranty depends on the date of sale. For products like filter media and similar items, there is no manufacturing or expiry date since they start usage only after water contact.

Our daily cut-off time for same-day shipping is 10 AM (Monday to Saturday). Any order placed after this cut-off is shipped the next day. Tracking information is updated by end of day daily and emailed to your registered email address.

No. Sorry we do not offer COD as an option.

No. Prices remain the same irrespective of the payment method.

Yes, it is possible to make direct bank transfers or deposits into our company account. Please contact our WhatsApp support and they will guide you accordingly.

These are rare cases. If this happens, please message us on WhatsApp and we will resolve it as soon as possible.

We do not offer retail pickup options. We are a warehousing and delivery-based company. However, in urgent cases, we can arrange delivery via Porter/Wefast. Any such charges are paid directly to the service provider by the customer.

Once the order is processed for shipping, tracking details are updated by end of day and shared via email until delivery.

We use Bluedart, Delhivery, and DTDC as primary couriers depending on customer location. If these are not available, we also use XpressBees, Ecom Express, and India Post.

We have two warehouses based in New Delhi and Pune. Shipping is done from the nearest warehouse based on inventory availability.

Based on product type and warehouse location, orders may be split into multiple shipments. Tracking details are shared accordingly via email.

All products follow the manufacturer warranty policy. For support, you can contact our official WhatsApp support number mentioned on our website/mobile app.

For warranty claims, the device/part must be shipped to our Delhi or Pune warehouse depending on the original shipping location.

Customers need to ship the product to us using local couriers. To and fro shipping cost for warranty is borne by the customer.

The complete equipment is not always required. For filters, only the filter head is required. For skimmers, only pump/controller depending on issue. For lights, only faulty part or full unit depending on diagnosis.

Most issues are resolved through simple part replacement and do not require full equipment shipment. This depends on the device and case.

Our process is as follows:
a) Orders placed before the 15th are shipped on or before the 30th of the same month
b) Orders placed before the 30th are shipped on or before the 15th of the next month

No. Back-orders cannot be cancelled once placed.

Payment gateway charges of 2% + GST are deducted on cancellations. The remaining amount is refunded.

In rare cases, if products are unavailable with suppliers, orders may be cancelled. In such cases, we first try to provide alternatives. If not accepted, full refund is processed without deductions.

Yes, you can request via WhatsApp support. Our team will add it to the catalogue for back-order placement.

For imported products, customers may contact the manufacturer directly. GST invoice will be provided for warranty claims.

Yes, urgent processing is possible but involves additional shipping and handling charges, which are borne by the customer.

It happens when demand is higher than available stock or when restocking is delayed.

Yes, in most cases the order is confirmed and payment is processed.