EHEIM universal pumps offer a large performance spectrum and a wide variety of uses. They are very reliable equipment offering exceptionally long service life. They can be used inside or out of water. The integrated prefilter, safe hose connections, a variety of connections and fixings, but above all their absolute reliability make the EHEIM universal pumps very popular. They are frequently used in a professional environment e.g. in breeding units and in zoos.

Returns & Replacement

Returns are accepted within 7 days of delivery, provided the item is unused and in its original packaging. Manufacturer-sealed items cannot be returned once the seal is broken, and sale-priced items are not refundable.

If your item arrives defective or damaged, message us on WhatsApp with your order number — or email us, if you would rather — and we will replace it. Approved replacements are delivered within 3 to 5 business days. Transit damage is covered by insurance on every shipment. If tracking shows delivered but nothing reached you, tell us within 72 hours, which is the reporting window Indian couriers allow. Damage caused during installation or use is not covered; replacement spares for such cases are chargeable.

Full terms are on our Cancellation & Returns page.

Warranty & Support

This product carries a 3-year manufacturer warranty from the date of purchase, covering material and manufacturing defects. EHEIM excludes wear parts — impeller, sealing rings, hoses and filter media — along with glass damage, units that have been opened, and any unit fitted with non-EHEIM parts.

Warranty support is handled by us directly. Message our WhatsApp support with your order number and we will diagnose the fault first — most cases are solved by replacing a single part, so you rarely need to send the whole unit. If the item does need to come back, it ships to our Delhi or Pune warehouse, whichever one served your order, and courier cost in both directions is borne by the customer. Your GST invoice is valid proof of purchase for the claim.