First and Foremost Stay Home & Stay Safe.
UPDATE (DATED 1st JUNE 2020) : All Operations have started and all products can be shipped now.
UPDATE (DATED 20th May 2020) : We have started deliveries of essentials and non-essentials in all three zones(Red, Orange & Green). Although the delivery timelines are higher then normal since shipments via Air are not allowed as of now.
UPDATE (DATED 19th May 2020) : We have resumed shipping of all products. Although since there is a backlog of products which we were not able to ship cause of Government restrictions earlier are being shipped now until and unless your area falls under Containment Zone. All pending orders are being processed as per FIFO(First In First Out). You can expect tracking details for all your pending orders in next 2-3 days from our side.
UPDATE (DATED 15th May 2020) : Australian Black Worms(all sizes and flavors), Exotica (limited products) & Fish Science (limited products) are in transit and shall reach Delhi warehouse 20th May(as per tracking update of courier). Shipping of these products would start from 21st May 2020.
UPDATE (DATED 14th May 2020) : Tetra bits complete new stock has been recieved at Delhi warehouse. All pending orders would be prepared tomorrow on-wards and shipped as per FIFO.
UPDATE (DATED 29th April 2020) : We are starting shipping of Aquaforest products as well except for 22 kg & 25 kg salt.
UPDATE (Dated 15th April 2020): We are starting shipping of present orders under essential categories from 16th April 2020. Any orders which do not fall under essential categories would be shipped once lock-down opens. As of now we are shipping products of Tetra(except tetra bits),Hikari, Vitalis, Salifert, Easy life, Lifesonic & Red sea(except 22 kg salt buckets) from our Delhi warehouse. We are waiting for a clarity on Pune warehouse from Government of Maharashtra for other products to be shipped from there.
As per the latest announcement from the government on 21 days of lockdown across the nation, deliveries would not be working for any products.
During this tenure we are accepting orders and would be processing them the day lockdown opens.
Please note that orders would be processed as per FIFO(First In First Out), which means orders recieved first would be shipped first on the date and time they are recieved. We would not be able to prioritize any particular order or accommodate any requests which demands us to not follow FIFO as mentioned above.
Ample stocks of all products is maintained already at our warehouse in Delhi and Pune. Products stock status would be updated during this period as well to ascertain that we do not receive orders for which products would not be available on the day lock-down open for shipping causing inconvenience to our customers. This means all products which go Out of stock would be updated everyday on the website and mobile app as always.
We have also planned to increase our packaging staff to ensure all orders recieved during this tenure are packed and shipped the very next day when lock-down opens.
In case you have any concerns in regards to order already placed or planning to place, our support is available on email via ReachUs@IndieFur.Com. All emails are still been answered within 24 hours from receiving them for convenience. Telephonic/Whats app support is not available at this time.
We have given ample amount of groceries and necessary medical items to our staff to cope up with this time and are in constant touch with them to ensure their families do not suffer. Also we have made sure that they do not have to go anywhere outside from their homes for any basic necessity household items including staple food. We have also arranged for vegetable delivery to their homes on weekly basis ensuring they have vegetables for all 7 days of a week.
We are trying our best to keep everyone safe. Request you to do your part and stay safe at home. Help the helpless and daily wage workers around you.